Complaints Policy

Handling Concerns & Feedback

At Traitement Punaises Québec, your satisfaction is our top priority. Although we act as a referral platform for Traitement thermique des punaises de lit solutions, we take all client feedback seriously. If our referral service falls short of your expectations, we are committed to resolving the matter fairly and promptly.

Respective Responsibilities

To help us assist you effectively, please distinguish the nature of your concern:

1. Platform Concerns: If you are dissatisfied with our response time, the courtesy of our coordination service, or the accuracy of information on our site, please contact us directly at contact@traitementpunaisesquebec.com.
2. Execution Concerns: Since Traitement Punaises Québec does not perform the physical work, any complaint regarding the technical execution of the heat treatment, property damage, or service warranties must be addressed directly to the certified partner company identified on your final service contract.

Submitting a Complaint

We have established a simple process to address your requests:

• By Email: Send details to contact@traitementpunaisesquebec.com.
• Timeline: We acknowledge receipt of your request within 48 business hours.

Resolution Process

Every report is handled with respect and impartiality. We will review your file, consult with the relevant partner if necessary, and get back to you with a clear explanation or a proposed solution. Our goal is to find a reasonable and fair outcome for all parties involved.

Ongoing Improvement

Feedback allows us to adapt and refine our network’s quality standards. We view complaints as opportunities to prevent future issues and strengthen the expertise of our service partners.